Photontek X 600W PRO 3.1 Elite Grow Light

Order Confirmation
As soon as you place your order, you'll receive an order confirmation email. This means that we've received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 8-9 business days), we will process the charges and submit the order for shipment.

Order Shipment
We offer free shipping on all orders above $199 within the United States. If your order is in stock and we process the charges to your credit card, it will ship within 8 - 9 business days from the date of your order. We'll send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at support@naturaglowstore.com

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
There are certain situations where only partial refunds are granted (if applicable)
I. Book with obvious signs of use
II. CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
III. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
IV. Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Warranty
PHOTONTEK LEDs all have market leading long-term warranties. Reflecting their durability and longevity to produce great results time and time again with no maintenance.
The warranty term is full 3 years beginning on the date of purchase. Misuse, abuse, or failure to follow manufacturer’s instructions are NOT covered. Any changes or adaptions to the product of any kind will void the warranty.
PHOTONTEK will, at its discretion, repair or replace products covered under this limited warranty. To request warranty services, you must return the unit with your proof of purchase to your place of purchase, within the warranty period.
X Series = 5 Year | SQ Series = 3 Years