Order Confirmation
As soon as you place your order, you'll receive an order confirmation email. This means that we've received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 8-9 business days), we will process the charges and submit the order for shipment.
Order Shipment
We offer free shipping on all orders above $199 within the United States. If your order is in stock and we process the charges to your credit card, it will ship within 8 - 9 business days from the date of your order. We'll send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at support@naturaglowstore.com
15 DAY RETURN POLICY
If you are unsatisfied with any Black Dog LED light, you can return it for a refund within 15 days from the original purchase date. A Return Merchandise Authorization (RMA) must be requested and the product received within 15 days of the original date of receipt. Returns are limited to one (1) light per customer. All items must be returned in "as new" condition in the original packaging and include all accessories. Lights that have been broken, damaged, altered, or had the housing opened are not returnable. "Damaged" includes but is not limited to water damage and damage resulting from being dropped and/or incorrect electrical connection. Returns will be charged a 10% restocking fee. Shipping charges are non-refundable. We recommend using a carrier that has tracking capabilities when sending returns. The customer assumes responsibility for return shipping fees, insuring the return shipment, and filing any necessary claims for damaged or lost returns.
The 15 day return policy above does not apply to refurbished light purchases, all refurbished light sales are final.
Warranty
Black Dog LED products are warranted against manufacturer defects to the original owner from the date of original purchase for the expected lifetime of the light. In the event of defective materials and/or workmanship, Black Dog Grow Technologies, Inc., will repair or replace, at its option, the defective product within 45 days from receipt of the defective product for the first two years after purchase. After two years and up to 5 years from the original date of purchase, the customer will be responsible for labor associated with repairs and Black Dog LED will be responsible for the cost of parts. After 5 years Black Dog LED will offer repair services or parts as long as parts are available; the cost of repairs and parts after 5 years are the sole responsibility of the customer. Shipping of the defective product to Black Dog LED is the sole responsibility of the customer. Return shipping of the repaired light is covered by Black Dog LED up to $50 per incident for the first two years after purchase. In the first two years after purchase, if return shipping will exceed $50, the customer will be notified and are responsible for paying any amount of shipping over $50 prior to the product being shipped back to the customer. After two years, all shipping costs, both inbound and outbound, are the sole responsibility of the customer. The Warranty does not apply to damage resulting from, but not limited to, improper care, housings that have been opened, misuse, exposure to caustic or corrosive chemicals including but not limited to fumes caused by burning sulfur, or normal wear and tear, which includes but is not limited to 5% or less of LEDs not lighting, improper installation, and/or failure to provide reasonable and necessary maintenance, improperly packaging and shipping the light back to Black Dog LED, etc. Owners will be notified when repairs are completed, if the light is not claimed within 45 days of being notified the light will become the property of Black Dog LED.
CANCELLATIONS
Cancellations are only offered in the event that your item has not yet shipped. If your product has not yet shipped, it can be cancelled at no charge. After 15 days from original purchase date, all sales are final.
SHIPPING DAMAGE
Shipping damage and defective products must be reported within 48 hours of receipt of shipment (not including weekends and holidays).
