SolarSystem 1100 – Elite Power for Massive Yields

Order Confirmation
As soon as you place your order, you'll receive an order confirmation email. This means that we've received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 8-9 business days), we will process the charges and submit the order for shipment.

Order Shipment
We offer free shipping on all orders above $199 within the United States. If your order is in stock and we process the charges to your credit card, it will ship within 8 - 9 business days from the date of your order. We'll send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at support@naturaglowstore.com

Returns
All our products come with a 90-Day Money Back Guarantee. If for any reason you are not satisfied with your results within 90 days of receiving your product, you can return your lights for a 100% refund of the price you paid less the original shipping cost. All we require a brief explanation in writing for the reason you’re not satisfied via email or USPS mail. The refund will be processed via the same method used for payment within 48 hours of receiving the returned merchandise. Return merchandise must be in as-new condition, in original packaging, with the appropriate power cord and hanging hardware. Return shipping costs are the responsibility of the consumer.

Warranty
3 Year Limited Warranty: SolarXtreme® products
All of our SolarXtreme products are under warranty against defects in materials and workmanship for a period of (3) years from the date of original purchase. If a defect is determined, MWW Inc. d.b.a. California LightWorks will choose to (1) exchange the defective light with a new light with return shipping paid by MWW Inc, or (2) provide new replacement parts immediately. If the light has been tampered with or it is found that the damage was caused by the customer, there will be a repair fee associated with the return of your product. If it is determined that the product is un-repairable, we will notify you immediately. If the rivets are removed, your warranty becomes null and void. If damage has been caused by abnormal use, neglect (such as dripping water), wrong input voltage, dropping or breaking the light, etc…, the warranty is void. Only repair costs are covered under warranty. Warranty coverage is ultimately left to the discretion of MWW Inc. We reserve the right to refuse warranty repair or replacement service to anyone.

5 Year Limited Warranty: SolarSystem® MegaDrive® and Greenhouse Professional (GHPRO) products.

MWW Inc, d.b.a. CALIFORNIA LIGHTWORKS warrants the mechanical and electronic components of this product to be free of defects in material and workmanship if used under normal operating conditions for a period of five (5) years from the original date of purchase. Warranty coverage applies to the original owner and to the original product only and is not transferable. If the product shows any defects within this period and that defect is not due to user error or improper use CALIFORNIA LIGHTWORKS shall, at its discretion, either replace or repair the product using suitable new or reconditioned products or parts. In case CALIFORNIA LIGHTWORKS decides to replace the entire product, this limited warranty shall apply to the replacement product for the remaining initial warranty period, i.e. five (5) years from the date of purchase of the original product.

We are aware of NON-AUTHORIZED parties selling COUNTERFEIT California LightWorks products on Amazon®. Regarding this issue, we are alerting our valued customers, retailers, and distributors that we are actively working to resolve it. Please note that California LightWorks will NOT honor its product warranties for any products sold on Amazon® by non-authorized resellers. We recommend that you use caution in buying products from non-authorized resellers as some of these products may cause permanent damage to your safety and health.

Cancellations
If the customer desires to cancel an order after acceptance of an order by CLW, the customer may be subject to cancellation charge of up to 30% the total price of the order, or, if greater, the actual costs incurred by CLW with respect to the order as of the time of cancellation.